Providing the Help You Need

Quick and easy help for SchoolMessenger products, including Communicate notifications, Presence websites, Custom Mobile apps and more.
Take a look around – we are happy you are here!

Have questions on how to use the new SchoolMessenger Customer Portal?

SchoolMessenger Customer Portal Course

Get quick answers to your most common questions on Communicate or Presence

Communicate FAQ Courses
Communicate User Guides
Presence FAQ Courses
Presence User Guides

Join a Q&A session and get your questions answered

Live Communicate Open Enrollment Q&A
Live Presence Open Enrollment Q&A

On-demand training on Communicate or Presence

Communicate Interactive Trainings
Presence Interactive Trainings

Register for instructor-led training on Communicate or Presence

Communicate Open Enrollment Webinars
Presence Open Enrollment Webinars

Email Us

Email: [email protected]

GroupCast Assistance

Visit our GroupCast Resource Page


If you can’t find the information you need, please contact the Support team at 800-920-3897. We are happy to assist you with any unanswered questions.

If you feel you're getting degraded performance from any of our products, please click the button below to Visit our Status Page

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